One year since launching its enterprise translation platform, Translate.com has progressed into one of the leading providers of translation services for global customer support teams.
Launching human translation offerings last July, Translate.com has established a diverse community of more than 18,000 certified translators, providing its customers with fluency in more than 94 language pairings. To date, Translate.com has processed more than 120,000 human translations and completed more than 120 million machine translations. As recently as last month, the platform also introduced more than 30 apps and integrations with several major customer support, e-commerce and web development integrations.
“Since launching one year ago, our team has cultivated one of the most experienced and diverse pool of professional translators,” said Translate.com’s CEO, Anthos Chrysanthou. “Our advantage is the ability to offer the highest quality translation solutions and packages at the best prices.”
Translate.com’s most popular app integrates with customer support software Zendesk®, accelerating the communication process between support teams and customers who speak foreign languages. Powering customer support interactions for more than 300 million people across the globe, Zendesk excels at bringing customers and businesses closer together.
“Our Zendesk integration enables customer support teams to offer multilingual support for more than 94 language pairings, in a simple and effortless solution,” said Translate.com’s Vice President of Global Sales, Anthony Perez.
Combining sophisticated artificial intelligence and professional translators, the Translate.com for Zendesk integration provides users with the ability to place an order for a human translation from their Zendesk account. The app’s draw lies in its ability to enable agents to place translation orders and render automatic translations of foreign language tickets, without ever leaving their open customer ticket. To date, Translate’s Zendesk integration has more than 200 installs, accounting for a total of 1.1 million comments within the platform’s interface and over 800,000 processed tickets.
“When combined with your customer support help desk software, Translate.com provides agents with the ability to translate customer messages and their own responses, all from their Zendesk account,” said Perez. “It’s the simplest solution available, no technical knowledge or experience required.”
Now widely available on most major help desk platforms, Translate’s Zendesk application, followed by integrations with Help Scout and Freshdesk, are part of a company mission to provide universal communication for global customer support teams. Despite announcing more than 30 integrations last month, the platform is also slated to announce another major customer support integration before year’s end.
“Our current customer service integrations are just the beginning. We will be launching a Desk.com app in the next few weeks and a Salesforce Service Cloud integration around the end of the year,” said Translate.com Chief Technology Officer, Nick Roskam.
About Translate.com
Translate.com (LLC), the leader in language technology development, is changing the way consumers and brands communicate globally. With a diverse set of web-based translation and localization offerings, Translate.com’s services fall within the core areas of customer support, social media management, website content and e-commerce retail. For a full list of available packages, applications or integrations, please visit https://www.translate.com/pages/enterprise. For news and announcements, please visit Translate.com’s press room http://press.Translate.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160901005164/en/
Contacts:
Chelsea Gallagher
Chelsea@translate.com
